WHEN ASKING SOMEONE TO CALL BACK LATER, SUGGEST BEST TIME TO CALL. AVOIDS REPEATED INTERRUPTIONS AT INCONVENIENT MOMENTS. NEVER HOLD THE PHONE WAITING FOR SOMEONE WHO’S ON ANOTHER LINE. REQUEST AN IMMEDIATE CALL BACK INSTEAD. MAKE PHONE CALLS BEFORE 9 A.M. OR AFTER 3 P.M. AT OTHER HOURS, TOO MANY PEOPLE ARE IN MEETINGS. DON’T RETURN PHONE CALLS THE MINUTE YOU GET BACK TO THE OFFICE. SPOT THE CRUCIAL ONES. HALF THE REST WILL BE FROM PEOPLE WHO’VE ALREADY SOLVED THEIR PROBLEMS; THE REST WILL BE BACK TO YOU SOON ENOUGH.